Shipping and Returns

Shipping

• Elcom Components will ship in-stock items within 2 business days of processing your order. Orders must be placed before 3 p.m. Pacific Standard/Daylight Time (PST/PDT) for Second Day Air and Next Day Air shipments to ship same day.
• Second Day Air shipments will be delivered on the second business day after your order ships. Next Day Air shipments will be delivered on the next business day after your order ships. Business days are Monday, Tuesday, Wednesday, Thursday, and Friday.
• Standard shipping will be sent via UPS Ground (our choice) depending on order size, weight, and destination. UPS and USPS require extra transit time when shipping to rural route or remote locations, even when shipping Second Day Air or Next Day Air.
• Our business hours are Monday through Friday, 8 a.m. to 4 p.m. Pacific Standard/Daylight Time (PST/PDT). We honor UPS's and USPS's shipping schedules and do not ship on holidays.
• We will ship to Canada, Hawaii, Puerto Rico, and APO and FPO Boxes. We also ship internationally. However due to the great cost of shipping to certain areas of the world we may contact you to collect additional shipping charges. Please allow extra transit times for shipping to these locations. We cannot offer Second Day Air or Next Day Air services to these locations.
• We will not ship to PO boxes
  
• Canadian Customers: Please note that all shipments to Canada are subject to duties and fees payable when you take possession of your package. Elcom Components has no control over these fees and does not the amount of fees that will be charged. If you refuse your package, you will be charged the costs that we must pay our shipper in order to have the package returned to us. These costs can be in excess of $100 or more. For more information on duties and fees, please contact the Canada Border Service Agency at 1-800-461-9999 (toll-free) from within Canada, or at -204-983-3500 from outside Canada (long distance charges may apply).

Returns and Exchanges

If you would like to return anything you purchased for a refund of the cost of the product(s), please return the product(s) within 30 days of the original purchase date. After 30 days, no refund will be given. Shipping costs are non-refundable.

Please note: There are no refunds or exchanges on sale items or special orders.

To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:

1. Call us for a Return Merchandise Authorization (RMA) number.  Our phone number is (503) 873-5515.
   
2. Place the product in a box (preferably the original) and write the RMA number clearly on the box.
   
3. Send your return to us via the carrier of your choice (USPS, DHL, UPS, FedEx for example). The return shipping address is: Elcom Components Inc., 227 Airport Road NE, Silverton, OR 97381

• Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1 - 2 billing cycles for the credit to appear on your statement)
• Please note that if you refuse your package at delivery you will be subject to all return fees. The return fees to receive your package back as a refusal are more than our regular shipping charges. In some cases, especially Canadian and other international orders, the shipping costs can total the cost of the order. It is more cost-effective to accept the package, fill out the return information and ship it back to us, using your using your preferred shipping method.
  

Please check all of your items immediately for damage or defects. You must let us know within 7 days of receiving your package for replacement.

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